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What is TotalCare?
- Fixed fee service to provide complete support and on-going management of ALL
IT needs.
- We will ensure that your computer system will not be a hindrance to
accomplishing your business goals.
- We want you to focus on what you are good at and let us handle what we excel
at.
What does it mean to my day-to-day work life?
- When you have a computer issue, call us.
- We will make sure that your network is running as securely and optimally as
possible.
How is this different than what I am already doing?
- We can fix most issues right away - no need to wait until the next onsite
visit.
- Call us first - we want you to spend your energy on your business, not on
computer worries.
What is involved with the start-up?
- We want to make sure your network is in top shape right away.
- We will let you know how you can reach us when issues arise.
- We will set up monitoring equipment and software at your site.
What do I need to do?
- We will need a primary contact to coordinate our onsite time and orientation
meeting with.
- We will handle all of the setup tasks and answer any questions you have.
How much will it cost?
- Our price is based on the number of workstations, servers and locations you
have and whether you want us to get your approval before fixing your issue or
have our team fix the problem for you immediately.
Who can sign up?
- TotalCare is designed to meet the IT needs of companies from 5
users to 100 users in the Sacramento and Stockton areas
- We will be adding the San Jose area soon!
What is NOT included in the fixed price?
- Support of "Out of Warranty" equipment
- Adds/Moves/Changes
- Simple Adds/Moves/Changes ARE included - ie., account creation, deletion,
etc.
Questions? send us an e-mail:
or phone toll free (866) 547-9783
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